Accepted Payment Methods
We accept the following payment methods:
· Credit Cards / Debit Cards
· UPI (Google Pay, PhonePe, Paytm, etc.)
· Net Banking (all major banks)
· Wallets
· Cash on Delivery (COD)
All transactions are encrypted and processed securely through Razorpay.
Payment Security
We take your payment security seriously. All payments are processed through a PCI-DSS compliant payment gateway. Your card details, UPI IDs, and bank information are never stored on our servers.
Order Cancellation
You may cancel your order anytime before it is dispatched.
To cancel, please contact us via:
· Email: hello@vikajewel.com
· Phone: +91 9811068019
· WhatsApp: +91 9811068019
Once your cancellation is confirmed, we will process the refund within 1-2 business days.
Orders That Cannot Be Cancelled
Orders that have already been shipped cannot be cancelled. In such cases, you may initiate a return after delivery as per our Returns & Exchanges Policy.
Order Modifications
We do not allow changes to the product, size, or variant once an order is placed.
However, you may request a change in delivery address — provided the order has not yet been dispatched. Please contact us immediately if you need to update your address.
Refund Timeline
· Cancellation before dispatch: Refund processed in 1-2 business days
· Refund will be credited to your original payment method
· You will receive a confirmation email once the refund is initiated
Please note: It may take 2-5 additional business days for the refund to reflect in your account, depending on your bank or payment provider.
Contact Us
For any payment or cancellation-related queries:
📞 Phone: +91 9811068019
📧 Email: hello@vikajewel.com
💬 WhatsApp: +91 9811068019