Order Processing Time
Orders are processed within 1-2 business days from the date of order confirmation. You will receive a confirmation email once your order is placed.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Timeline
We deliver across India using our trusted logistics partner CMS Info Systems Ltd.
· Intracity (Ghaziabad): 1-2 business days
· Intercity (NCR & Major Cities): 3-5 business days
· Rest of India: 5-7 business days (may vary in some cases)
Note: Delivery timelines are estimates and may vary due to unforeseen circumstances like weather, strikes, or logistical delays.
Shipping Charges
We are pleased to offer FREE shipping on all orders across India.
We may revise this policy in the future — any changes will be updated on this page.
Order Tracking
Once your order is dispatched, you will receive a tracking link via email and/or WhatsApp. You can track your shipment in real-time using the details provided.
Cash on Delivery (COD)
We offer Cash on Delivery as a payment option on all eligible orders.
There are no extra charges for COD — you pay only the order amount at the time of delivery.
COD availability may vary based on order value or location.
Delivery Attempts
Our logistics partner will make up to 2 delivery attempts at the provided address.
If delivery is unsuccessful after 2 attempts, the order will be returned to us. In such cases, we will contact you to arrange a re-shipment (additional shipping charges may apply).
Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged in transit, we take full responsibility and will resolve the issue at the earliest.
Please contact us immediately at:
· Email: hello@vikajewel.com
· Phone: +91 9811068019
We will investigate and arrange a replacement or refund as per your preference.
Incorrect or Incomplete Address
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.
If you realise an error after placing your order, please contact us immediately — we will do our best to update the address before dispatch.
Contact Us
For any shipping-related queries, feel free to reach out to us:
Phone: +91 9811068019
Email: hello@vikajewel.com
WhatsApp: +91 9811068019