1. Introduction

At VIKA by Kapoor Jewellers, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Please read this policy carefully. By using our website, you consent to the practices described herein.

2. What Information We Collect

We may collect the following types of personal information:

· Full name
· Email address
· Phone number
· Billing and shipping address
· Payment information (processed securely through Razorpay)
· IP address and browser type
· Device information and cookies
· Order history and preferences

3. How We Collect Your Information

We collect personal information when you:

· Create an account on our website
· Place an order
· Sign up for our newsletter
· Contact us via email, WhatsApp, or phone
· Browse our website (via cookies and analytics)

4. How We Use Your Information

We use your information to:

· Process and fulfill your orders
· Communicate with you about your order and delivery
· Send promotional emails and offers (only with your consent)
· Improve our products, services, and website experience
· Comply with legal and regulatory obligations

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only with:

· Payment Gateway: Razorpay, to process your payments securely
· Logistics Partners: CMS Info Systems Ltd, to deliver your orders
· Legal Authorities: If required by law or to protect our rights

All third-party partners are bound by strict data protection agreements.

6. Cookies

We use cookies to:

· Enhance your browsing experience
· Remember your preferences
· Analyze website traffic and performance
· Improve our marketing efforts

You can disable cookies in your browser settings at any time.

7. Marketing Communications

We may send you promotional emails about new collections, offers, and updates. You can unsubscribe at any time by clicking the "Unsubscribe" link in any email or by contacting us directly.

8. Data Retention

We retain your personal information only as long as:

· Your account is active
· It is necessary to fulfill the purposes for which it was collected
· Required for legal, tax, or regulatory compliance

9. Your Rights

You have the right to:

· Access the personal data we hold about you
· Request corrections to inaccurate data
· Request deletion of your data
· Withdraw your consent for marketing communications

To exercise these rights, contact us at:

📧 Email: hello@vikajewel.com
📞 Phone: +91 9811068019

10. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted and processed through secure servers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy:

📞 Phone: +91 9811068019
📧 Email: hello@vikajewel.com
💬 WhatsApp: +91 9811068019